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While CAT Scale strives to provide the best weighing service possible and be your #1 choice, there are times when problems occur. If you receive an overweight citation after you have weighed legal on a CAT Scale, you are protected by our exclusive Guarantee.
Do the following to get the situation rectified:
All of the above items are needed to process your Guarantee claim in a timely manner, if we do not receive this information it will slow down processing of your claim.
Once we receive your information it will be processed the day we receive it, and a response will be sent to you. If we reimburse the amount of the citation, a check will be sent directly to you our customer. We do not pay the government agency that issued the citation. That way there is no confusion and you know the situation has been rectified.